1. Technology is changing the nature of work. Over the past three decades, technology has altered how production and routine transaction work is done -- substituting machines for assembly-line workers and ATMs for bank tellers, for example. The next frontier is "interaction work," the fastest-growing employment category, which s includes low-skill jobs that must be done face face-to to-face (such as day-care work), as well as the managers and professionals who are the costliest corporate resources. One shift underway is for companies to disaggregate these jobs into multiple tasks-and reassigning the routine tasks to lower-skill employees, the way a paralegal takes on the routine work of attorneys. This model applies to other professions and to corporate roles, such as human-resources managers, which in many companies has been broken down into subspecialties (benefits administration, compensation, etc.). Jobs today are also becoming more "virtual" -- with broadband connections, cloud computing, and other technology, many interaction jobs can be conducted "anytime, anywhere," making it possible for employers to engage talent (full-time employees or contract workers) on an as-needed basis.