3. Korea Post
Ranking in the top five in all three of the study's metrics, Korea Post stands out for the transparency of its customer service: It lists all customer complaints individually on its website for the public to see. Employees receive bonuses tied to customer service, and consumer surveys rank it as one of the country's most popular institutions.
In recent years, Korea Post has been following Japan into the financial services market, providing savings accounts, insurance products, and credit cards aimed at low-income customers. In some remote areas, post offices even provide services like train and airline bookings as well.
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